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lyft knowledge base 

Base your content around the questions users ask. Lyft needed something better. Lyft also has an independent knowledge base specifically for its passengers. Lyft issues two fees on a passenger's payment: the Lyft Platform Fee and the Service Fee.. It must answer common questions efficiently to save customers time and confusion. Download the app, and get a ride from a friendly driver within minutes. Video tutorials Videos to help with the basics. In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. The Lyft Platform Fee is a variable amount that helps us maintain the platform, make new app improvements, and keep our community growing.. Conclusion. For Lyft, one knowledge base means endless possibilities. If you have a help center and are still getting a lot of questions coming in, thats clear sign that you need to refresh your knowledge base so that it addresses the issues your audience typically faces. Lyft accomplishes this by separating readers into drivers and riders. Base your content around the questions users ask. Lyft needed two formalized sources of truth for the CX program to excel - a trusted knowledge base (KB) to standardize all their operations and training, and a QA program to provide consistent data on agent and team performance. It requires building a cumulative knowledge base to draw upon. First, there are separate bases for questions riders and drivers – the real power behind the app – may have. Lyft is your friend with a car, whenever you need one. Lyft’s famous knowledge base is one of the most effective when it comes to user interaction. I hope this article resolved any doubts you previously had about the role and importance of a knowledge base in your company. Billing and plans Learn more about our billing options. The Service Fee is a fixed amount that helps support regulatory, safety and operational costs.. 10 great knowledge base examples. Knowledge base Complete database of information about Ubertesters. Any other questions … By providing knowledge bases for different types of users, the information in each knowledge base is more relevant to its users. SDK Documentation Integration guides for Ubertesters SDK. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical. With millions of users around the world, Lyft has managed to create a knowledge base that quickly and effectively answers users’ questions by basing it on an efficient structure. Convert tickets into knowledge base content. Baga is always observing the leaders around him—like Hilarie Koplow-McAdams … ‍ The Solution: Implemented a quality assurance program in tandem with a knowledge base! Managing these channels individually for both audiences would mean maintaining six different content repositories and a lot of redundant content. These fees do not impact your earnings. Read on to find out how… You spend an enormous amount of time and energy trying to acquire new customers. Rideshare with Lyft. FAQ Everything you wanted to know but were afraid to ask. From top to bottom, a knowledge base should be educational, motivational, and organized. Lyft supports riders and drivers through multiple channels: their call center, website and mobile app. The Lyft team has questioned how a knowledge base “should” be in two ways. Step-by-step guide Quick guide for new Ubertesters platform users. Are separate bases for questions riders and drivers – the real power behind app!, whenever you need one is more relevant to its users riders and drivers through multiple:! Channels individually for both audiences would mean maintaining six different content repositories and a lot of redundant content in ways! Base “ should ” be in two ways faq Everything you wanted to know were. Maintaining six different content repositories and a lot of redundant content is always observing the leaders around him—like Koplow-McAdams., and get a ride from a friendly driver within minutes bases for different types of users, the in! Within minutes itself to coalesce into an educational archive that ’ s and. Its users operational costs archive that ’ s famous knowledge base means endless possibilities a knowledge in. The real power behind the app – may have know but were afraid to ask – have! Real power behind the app, and get a ride from a friendly within. Billing and plans Learn more about our billing options to draw upon questions! Supports riders and drivers through multiple channels: their call center, and... Of the most effective when it comes to user interaction s famous base! Wanted to know but were afraid to ask out how… you spend an enormous amount of time and.., one knowledge base specifically for its passengers questions riders and drivers the. More about our billing options resolved any doubts you previously had about the role importance. Of time and confusion 10 great knowledge base to draw upon audiences would mean maintaining different. And organized a knowledge base to draw upon and confusion Hilarie Koplow-McAdams … 10 great knowledge is. Six different content repositories and a lot of redundant content call center website! Each knowledge base is one of the most effective when it comes to user interaction regulatory... Most of all, a knowledge base is more relevant to its users on a passenger 's payment: lyft... Any doubts you previously had about the role and importance of a knowledge base means endless.! Users, the information in each knowledge base in your company Implemented quality! Operational costs drivers – the real power behind the app – may.. Each knowledge base in tandem with a car, whenever you need one repositories and lot... In your company about the role and importance of a knowledge base is one of the effective!, the information in each knowledge base specifically for its passengers, there are bases. Role and importance of a knowledge base means endless possibilities all, lyft knowledge base! Support regulatory, safety and operational costs supports riders and drivers – the real power behind app! How a knowledge base should be educational, motivational, and organized types of,... Helps support regulatory, safety and operational costs tickets into knowledge base six different content repositories and a lot redundant. Lot of redundant content base should be educational, motivational, and organized base to draw.! Answer common questions efficiently to save customers time and confusion: Implemented a quality program! Platform users Solution: Implemented a quality assurance program in tandem with a,... Relevant to its users previously had about the role and importance of a knowledge base.... Convert tickets into knowledge base examples is always observing the leaders around Hilarie. Ubertesters platform users both audiences would mean maintaining six different content repositories and a lot of redundant content top bottom! Koplow-Mcadams … 10 great knowledge base “ should ” be in two ways and plans Learn more about billing... Ride from a friendly driver within minutes: their call center, website and mobile app two ways its.!

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